Terms of Use

Last updated: 28 August 2025 (AEST)

These Terms of Use (Terms) govern access to and use of betterpayroll.com.au, the Better Payroll mobile and web apps, and any related services (together, the Service). By creating an account or using the Service, you agree to these Terms.

Who we are. The Service is provided by Better Payroll Pty Ltd (ABN 47 674 906 659) (Better Payroll, we, us or our).

If you do not agree to these Terms, do not use the Service.

1. Your account and eligibility

• You must be at least 18, or 13–17 with parental consent, to use the Service.
• When you register, you must provide accurate, current and complete information and keep it up to date.
• You are responsible for any activity under your account and for keeping your login credentials secure. Tell us immediately if you suspect unauthorised access.

 

2. What the Service does

The Service helps businesses run payroll, create payslips and manage related tasks. Features may vary by plan and region. We may add, change or remove features at any time.
No professional advice. The Service, including templates, tools and content, is general information only. We are not your accountant, tax agent, financial adviser or lawyer. You must obtain professional advice before relying on any content for compliance or decision making.

 

3.Plans, fees and billing

3.1 Fees and billing schedules.

• Paid plans are billed Monthly or Yearly (your Billing Schedule).
• Pricing is shown in‑product at checkout and on your Subscription page. Unless stated otherwise, amounts are in Australian dollars (AUD) and exclusive of GST.
• Plans may include per‑employee and/or per‑user charges (together, Seats). A Minimum Spend may apply to your plan; details are shown at checkout and on your Subscription page.

3.2 Payment and renewals.

• Fees are payable in advance via the payment method you authorise. You permit us to charge all amounts due using that method.
• Plans auto‑renew at the end of each Billing Schedule unless cancelled before renewal. If you add Seats mid‑cycle, we charge a pro‑rated amount for the remainder of the cycle. If you remove Seats, changes take effect from the next cycle.

3.3 Changes, taxes and arrears.

• We may change fees and plan inclusions. Price changes apply on your next renewal; we will give at least 14 days’ notice by email or in‑product.
• You are responsible for all applicable taxes (other than our income taxes). If required by law, we will charge taxes on your invoice.
• We may suspend or terminate the Service if fees are overdue or if you breach these Terms.

3.4 Refunds.

• Refunds are not guaranteed. Any refund we approve will exclude third‑party merchant processing fees we have incurred.
• 30‑day money‑back guarantee: first‑time subscribers may cancel within 30 days of the initial subscription date for a refund of subscription fees paid for that first period. Subscribers via agents or enterprise contracts are not eligible.

3.5 Changing or cancelling your plan.

• You can switch between Monthly and Yearly; the new plan starts on your next renewal.
• You can cancel any time. Access continues until the end of your current Billing Schedule. Instructions for cancellation are available in‑product.

 

4. Trials, discounts and promotions

From time to time we may offer free trials, introductory discounts or other promotions (Promotions).

• Promotion terms (eligibility, duration, discount level and any minimum spend) are shown at sign‑up and form part of these Terms.
• Promotions are not transferable, cannot be paused or extended, and cannot be applied retrospectively unless we say otherwise.
• Unless stated, Promotions cannot be combined with other offers and are typically available only to new subscribers for the relevant plan.

 

5. Acceptable use

You must not (and must not permit anyone to):

• break the law or infringe others’ rights using the Service;
• upload unlawful, defamatory, misleading, obscene or harmful content;
• copy, modify, create derivative works from, reverse engineer, decompile or otherwise attempt to extract source code from the Service, except to the extent such restrictions are prohibited by law;
• access or scrape the Service by automated means (including bots, scrapers, spiders) other than our documented APIs (if any);
• interfere with or overload the Service, or bypass security or access controls; or
• use the Service to send spam or unsolicited messages.

We may remove content, suspend access or terminate accounts that breach these Terms or pose risk to the Service or others.

 

6. Intellectual property

The Service and all materials we provide (software, text, graphics, logos and other content) are owned by us or our licensors and are protected by law. We grant you a limited, non‑exclusive, non‑transferable licence to use the Service for your internal business purposes during your subscription. Except as permitted by law, you must not use our IP beyond what these Terms allow.

 

7. Third‑party services and links

The Service may integrate with third‑party services (for example, Single Touch Payroll, SuperStream clearing, identity verification, payments or banking services). Those services are provided by third parties, subject to their own terms and privacy policies. We do not provide financial product advice and we do not control third‑party services. We are not responsible for third‑party acts, omissions or content.

 

8. Privacy

Our handling of personal information is set out in our Privacy Policy, which forms part of these Terms. By using the Service you consent to collection and use of data as described in that policy.

 

9. Disclaimers

To the maximum extent permitted by law and subject to the Australian Consumer Law (ACL):

• the Service is provided “as is” and “as available”;
• we do not guarantee uninterrupted or error‑free operation;
• information and templates are general in nature and may not be up to date or suitable for your circumstances; and
• you are responsible for configuring your own tax, superannuation and payroll settings and for meeting your legal obligations.

Nothing in these Terms limits any non‑excludable guarantees or remedies under the ACL. Where our liability cannot be excluded but can be limited, our liability is limited (at our option) to re‑supplying the services or paying the cost of having the services re‑supplied.

 

10. Limitation of liability

To the fullest extent permitted by law and subject to the ACL:

• we are not liable for indirect, special or consequential loss, loss of profit, revenue, goodwill, data or business interruption; and
• our aggregate liability for all claims in connection with the Service in any 12‑month period is limited to the fees you paid to us for the Service in that period.

 

11. Indemnity

You indemnify us (and our officers, employees and contractors) against losses, costs and liabilities arising from third‑party claims related to: (a) your misuse of the Service; (b) content or data you submit; or (c) your breach of these Terms or applicable law.

 

12. Suspension and termination

We may suspend or terminate your access immediately if: (a) you breach these Terms; (b) fees are overdue; (c) we consider your use risks the security, integrity or availability of the Service; or (d) we are required by law or a regulator. You may terminate at any time by cancelling your plan. On termination, your licence ends and access ceases. We may delete your data after a reasonable period unless we are legally required to retain it.

 

13. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will notify you in‑product or by email. Changes take effect on the stated effective date. If you continue using the Service after changes take effect, you accept the updated Terms.

 

14. General

• Governing law and venue. These Terms are governed by the laws of New South Wales, Australia. The courts of New South Wales have exclusive jurisdiction.
• Severability. If any part of these Terms is invalid, the rest remains in force.
• Assignment. You may not assign or transfer your rights without our consent. We may assign our rights or obligations at any time.
• Force majeure. We are not liable for delay or failure caused by events beyond our reasonable control.
• Entire agreement. These Terms (and documents incorporated by reference) are the entire agreement between you and us about the Service and supersede prior discussions.
• Notices. We may provide notices by email, in‑product messaging or posting on our website. You are responsible for keeping your contact details current.

 

15. Contact

Questions about these Terms? Contact Better Payroll Pty Ltd at info@betterpayroll.com.au